Zesty Basket Terms & Conditions
Effective Date: 01/07/2025
Introduction
These Terms & Conditions ("Agreement") govern your use of the Zesty Basket platform (the "Platform") operated by Sona Moon Industries ("Zesty Basket", "we", "our", or "us"). By accessing or using the Platform, you ("you", "User") agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the Platform.
General Terms
1. Acceptance of Terms
Your use of the Platform means you agree to comply with and be bound by these Terms & Conditions. This is a binding agreement between you and Zesty Basket.
2. Modification of Terms
We may modify these Terms at any time. Continued use after changes constitutes acceptance.
User Eligibility and Registration
1. Eligibility
You must be at least 18 years old to use the Platform.
2. Account Creation
Users must provide accurate information when creating an account.
3. Account Security
You are responsible for keeping login credentials secure.
Products, Ordering, and Pricing
1. Product Availability
Products are subject to availability. We may offer replacements or refunds if items are out of stock.
2. Pricing and Offers
All prices are in INR. Prices may change without notice.
3. Order Confirmation
Order confirmation does not guarantee acceptance. We may cancel orders due to issues like pricing errors or stock unavailability.
Delivery and Shipping
- Delivery Charges and Areas: Calculated at checkout. Service areas are limited.
- Delivery Time: Estimated timeframes are not guaranteed.
- Shipping Risk: Risk transfers to the customer once dispatched.
- Damaged or Defective Products: Must be reported within 2 hours of receipt.
Payment and Billing
- Accepted Payment Methods: Cards, net banking, wallets, etc.
- Payment Security: Secure payment gateways are used, but we are not liable for fraud.
- Billing Information: Must be accurate to avoid delays or cancellations.
Loyalty Program (Zesty Rewards)
- Zesty Wallet: Non-transferable funds usable on the Platform.
- Zesty Cash: Earned through purchases, redeemable under specific terms.
- Expiration and Redemption: Zesty Cash has limited validity and is non-refundable.
Intellectual Property
- Ownership of Content: All rights reserved by Zesty Basket.
- License: Non-exclusive, non-transferable use license granted.
- Third-Party Links: Not responsible for external content or policies.
User Conduct
- Prohibited: Reverse-engineering, unauthorized access, or unlawful activities.
- Content Posted by Users: Zesty Basket may use submitted content lawfully.
Limitation of Liability
- Scope: Limited to the amount paid in the last month for products.
- Force Majeure: Not liable for events beyond our control.
Privacy Policy
See our Privacy Policy for details on how your information is handled.
Dispute Resolution
- Governing Law: Indian law; courts in Ranchi, Jharkhand.
- Arbitration: Under Arbitration and Conciliation Act, 1996, in Ranchi, in English.
Termination
- By Zesty Basket: For violations of the Terms.
- By User: Anytime via customer support.
Miscellaneous
- Severability: Invalid clauses do not affect the rest.
- Waiver: Non-enforcement of a clause does not waive rights.
Contact Us
Sona Moon Industries
Email: info.zestybasket@gmail.com
Phone: 8207843569
Address: Sanskriti Vihar, Road No 3, University Colony, Bariatu, Ranchi - 834009