ZestyBasket Privacy & Policy

Welcome to Zesty Basket! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively referred to as "Platform"). By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

This includes data that can identify an individual, such as:

• Account Information: When a user registers, we collect their name, email, phone number, and address for order fulfilment and communication.
• Login Credentials: If users sign up using third-party services like Google or Facebook, we access their basic profile details (name, email, and profile picture, if available).
• Order & Transaction Details: This includes what users buy, payment method details (not full card numbers), and billing details.
• Customer Support Data: When users reach out for help, any shared details are stored for resolution and future assistance.

1.2 Non-Personal Information

This data helps in improving platform functionality but does not directly identify users.

• Device and Usage Information: We collect users’ IP addresses, browser types, operating systems, and app usage behaviour to enhance service quality.
• Cookies and Tracking Technologies: Small files (cookies) track user interactions on the platform, helping us improve user experience and marketing.
• Location Information: If users enable location access, we use their real-time location for delivery optimization.

2. How We Use Your Information

The collected data is used to:

• Process Orders: Ensure successful order placement, payment processing, and delivery tracking.
• Provide Customer Support: Help users with queries, complaints, or refunds.
• Improve Services: Analyse user behaviour to enhance app/website performance.
• Marketing & Promotions: Send offers, newsletters, and discounts via email or notifications.
• Security & Fraud Prevention: Detect and prevent unauthorized access or fraudulent activities.
• Analytics & Reporting: Understand purchasing trends and improve inventory management.

3. Sharing and Disclosure of Information

We do not sell or rent user data but may share it in the following situations:

• With Service Providers: Delivery partners need addresses and contact details; payment gateways require transaction details for secure processing.
• Legal Compliance: If required by law enforcement or government authorities, we may disclose user data.
• Business Transfers: If Zesty Basket undergoes a merger, acquisition, or sale, user data may be transferred to the new company.

4. Data Security

We implement security measures to protect user data, including:

• Encryption: Protecting sensitive data (e.g., passwords and payment details).
• Secure Payment Gateways: Using PCI-DSS compliant services for safe transactions.
• Access Control: Restricting unauthorized access through authentication measures.

5. Your Rights and Choices

Users have control over their data:

• Access & Correction: Users can review and update their profile details in account settings.
• Opt-Out of Marketing: Users can unsubscribe from promotional emails and messages.
• Cookies Management: Users can disable cookies via browser settings to limit tracking.

6. Children's Privacy

• Our services are not meant for children under 13 years old.
• We do not knowingly collect personal data from minors.
• If such data is found, we remove it immediately.

7. Changes to This Privacy Policy

• We may update this policy from time to time.
• Any major changes will be notified via email or platform alerts.

8. Contact Us

Users can reach out to Zesty Basket for privacy-related concerns via:

• Email: info.zestybasket@gmail.com